Return&Refund Policy

Return Policy Your satisfaction is always our goal! We will provide you the best quality hair and happy shopping experience, if you have any problem with the product or service, please feel free to contact us. We guarantee money back on all acceptable returns.

1. How Do I Make A Return?

Please make sure to contact us with email at first and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund in 3-5 working days and then provide a replacement for an exchange or issue a refund . To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Note 1: wig has not been washed, conditioned, dyed, bleached ,installed and lace part has not been cut or destroyed by other ways. 

Note 2: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.

2. May I Return My PackageWithout Contacting You?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

3.  When Will I Receive My Refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. We will refund you in first time as soon as we got your package. Some financial institutions can take up to 3 working days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

E-mail：israelhaley136@gmail.com